Coordinated Entry


If you need emergency housing, please click here.

Who We Are

Coordinated Entry is designed to more effectively connect people to permanent housing that will end their homelessness. It includes the following elements:

  • Standardized tools and practices – Consistent process to identify appropriate housing interventions.
  • Streamlined access and referral – Fair and equitable.
  • Continual improvement – Data-informed decision-making.
  • Community-wide prioritization – Identify housing for persons with the highest needs.

Our Goals

  • Decrease the length of time persons experience homelessness.
  • Reduce the rate of returns to homelessness.
  • Increase successful placements into and retention of permanent housing.

What We Offer

  • Collaboration of homeless service providers and other essential community stakeholders creates the culture needed to help end homelessness.
  • Connecting supportive services with those who are experiencing homelessness or at-risk of homelessness.

390 Households Housed
In 2022, we housed 390 households in a permanent housing solution. On average, the housing process took 29 days.

The Entry Process

The coordinated entry process has been streamlined to help identify permanent housing for those experiencing homelessness as efficiently as possible.


CCSI is responsible for facilitating the development and implementation of the Coordinated Entry system in Monroe County. Coordinated Entry is funded by the Emergency Solutions Grant Program through the City of Rochester Department of Neighborhood and Business Development, the Monroe County Department of Community Development, and by the US Department of Housing and Urban Development Continuum of Care Program.

For more information, please contact:

Kim Martin | Homeless Services Manager
Coordinated Care Services, Inc.
(585) 613-7606 | kmartin@ccsi.org